Outstanding customer experience which exceeded already high expectations

Pros:

Price, Usability, Outstanding customer service (seemingly available at all times of the day – even in the Australian time-zone), and highly suited for recruitment situations.

Cons:
The resume parser needs some slight tweaking with relation to typical Australian resumes.

Comments:
We are a small Recruitment Company in Australia with just 3 recruiters and a small budget. We had been evaluating MS Dynamics and Dynamics CRM Applicant Tracking and were all set for the change over from our current MS Access Database. Just prior to migrating our data (Dynamics Applicant Tracking were helping with this also), we stumbled upon the fact that the new (2013) structure of Microsoft Dynamics Licensing imposes a minimum of 5 licenses at the highest level. This would have been more than $2,000 per year higher than we had budgeted for and was not feasible for us. The team were incredibly understanding and helpful with the situation. I could not recommend this company more highly. Their assistance, customer service and willingness to go the extra mile were just outstanding.

GregManaging Director

Cogent chooses Dynamics ATS!

We needed a CRM ATS solution that would make our staff more productive and grow our business. After an exhaustive search we chose Dynamics ATS. With Dynamics ATS we serve our customers, candidates and apprentices better and more efficiently matching the right employers with the right employees.

We’ve used the product for over a year now. I am very impressed with the product features and customer support.

Cogent is a group of companies comprised of Cogent Skills, Cogent Skills Services, NSAN and SIAS. Collectively these companies’ purpose is entirely focused on skills and supporting the skills needs and ambitions of individual employers and their employees. Cogent has particular expertise in STEM and industry regulation with respect to skills and competence

JamesManager

Firebrand & Dynamics ATS are making a difference!

Helping our graduates reach their goals is a top priority for Firebrand and Dynamics ATS helps us match our great people with great companies.  Easy to use and configure to our business needs, Dynamics ATS was the right choice to help us succeed. We get fantastic support, the Dynamics ATS team is dedicated to going above and beyond to meet our needs and they care about our business. With Dynamics ATS we can do more with less. Easily integrated with our website and other online communities, Dynamics ATS helps us efficiently attract, evaluate and hire the people we need.

FrankManaging Director and Partner

Energy Staffing and Consulting business grows with Dynamics ATS!

Pros:

At The Vessel Group we needed a platform that would be easy to use, easy to configure to our business needs and cost effective.  Dynamics ATS is all three

Cons:

Dynamics ATS has been refreshing to work with and we don’t have anything negative to say about our experience.

Comments:

The Vessel Group is a full service staffing and consulting firm in the energy industry.  Our ATS software is core to the success of our business and with Dynamics ATS we are 40% faster in our time to fill rate and can do more with less. We are providing a better candidate and client experience which are keys to our success.  This is a true customer candidate relationship management application tracking system. The customer support is top notch and understands our business. We could not ask for a better CRM ATS partner.

 

 

DennisCEO

Happy Customer

Pros:
The customer service is great, the employees are available and responsive. We already loved the out of the box features but the ability to customize took it to the next level! The team is very helpful, attentive and responsive making the all-around experience great.

Cons:

So far we like everything. The out-of-the-box application was great and the Dynamics CRM Recruiting Solutions team has assisted us with adding customizations to fit our processes and preferences. Some features we hoped for weren’t built-in but the team added functionality we requested.

Comments:
We are a Business Consulting firm based in the US. The Dynamics CRM Recruiting Solutions team is great to work with, their customer service is exceptional and we would recommend Dynamics ATS to anyone looking for one.

AliRecruiting & Operations Specialist

The ATS portion connected the system for me!

Pros:
Once we started using the ATS we could track more of our productivity. It is easy to use and helpful.

Cons:
At this time I have not found anything I do not like

Comments:
The team of people involved with the ATS are helpful, knowledgeable, and accessible. I did not want to buy a system where I could not ever talk to anyone on the customer service side. I get answers to my questions, I get responses, and I get a HUMAN. This team takes their job seriously and I appreciate that.

TiffanyOwner

Australian Customer Experience

Pros:
We were looking for an end to end recruitment solution to integrate seamlessly with our Microsoft Dynamics CRM. As a customer with complex end to end requirements, not encountered by the Dynamics CRM Recruiting Solutions team previously, we were grateful for the openness to make customization/configuration that met our specific operational requirements. Being in Australia we were amazed by the extremely high level of responsiveness, level of knowledge and customer services given the significant challenges associated with working across time zones.

Cons:
Our experience is testament that there is everything to like about Dynamics CRM Recruiting Solutions – and little not to like!!! Being a US Company was a challenge for us, but the willingness of the Dynamics CRM Recruiting Solutions team to make themselves accessible soon allayed our concerns.

Comments:
We were impressed with Dynamics CRM Recruiting Solutions from the initial sales presentation through to implementation and now in the operational phase. Their passion during the initial presentation and their recruitment knowledge instilled confidence in the offering and the capability of Dynamics CRM Recruiting Solutions to meet our business needs in Australia Dynamics CRM Recruiting Solutions are responsive and extremely focused on meeting and exceeding the customers expectations. Dynamics CRM Recruiting Solutions are very willing to listen to requirements, explore options and assist with customization. Their team is always accessible which is vital when the solution provider is on the other-side of the world.

ChrisBusiness Improvement Manager

Great technology that is constantly evolving

Pros:

Software does a good job communicating with our Microsoft Office 365 technology. Through customizations we are able to have our Customer Relationship Management and the Dynamics Recruiting Solutions ATS communicate.

Cons:
Technology currently performs best on Internet Explorer, there are sometimes issues when using other browsers such as Firefox and Safari. This makes it difficult for users of Apple computers users and they often have technical issues when using the software.

Comments:
We are an IT and Management Consulting firm in the U.S Previous to using Dynamics Recruiting Solutions we managed all of applicant tracking through Excel and SharePoint. Implementing this technology has allowed us to work more efficiently and streamline our processes.

PaulPHR-SHRM-CP Recruiting Professional

Director & Head of Talent Management

Pros:
The customer service and employees of the company. They are efficient, responsive and very informative.The fact this is on a Microsoft platform speaks for itself. You are able to customize this to meet your company’s needs. I have not experience another ATS that could easily meet the demands of the company unless paying for customization. Dynamics ATS is user friendly and powerful system.

Cons:

There are some features the system is not able to do but I am confident they will be there shortly.

Comments:
Dynamics ATS is powerful and easy-to-use. The cost is inexpensive and the reporting capabilities are endless. We are a large global technological service company headquarter in India. Dynamics CRM Recruiting Solutions was available to meet with our stakeholders in India along with support our US office. They were extremely responsive and never got frustrated with the questions from the recruitment team. They are able to resolve any situation and I recommend this company to anyone seeking an Applicant Tracking System. The capability of customizing the product and reporting is above standards. Their willingness to go above and beyond their responsibility is incredible. I truly have enjoyed working with Dynamics CRM Recruiting Solutions.

 

FrancescaTalent Aquisition & Resourcing Lead

“Dynamics ATS is an excellent solution. Apart from seamlessly sitting inside our current CRM environment and integrating extremely well, the fact that it is easily customizable to fit our business needs is a huge asset. This coupled with the excellent support that the DCRS team have given us, has ensured that we have been very happy with our choice to partner with them over the multitude of ATS competitors in the market.”

NeilTalent Aquisition & Resourcing Lead